General Terms and Conditions of Sale (GTCS)

1 – Purpose

These general terms and conditions govern the sales made on the website www.clayclawsceramics.fr
By placing an order, the customer acknowledges having read and fully accepted these GTCS.

2 – Products

The products offered are handcrafted ceramic pieces, entirely made by hand.
Each product is presented with several photos, a description and its dimensions, along with the price including VAT.

Photographs are not contractual: since each piece is unique, slight variations in color, shape, or finish may occur. Clay Claws Ceramics cannot be held responsible for such minor variations.
De petites améliorations peuvent être apportées aux pièces par l’atelier, même si elles ne figurent pas sur les photos.

Small improvements may be made to the pieces by the workshop, even if they do not appear on the photos.

3 – Prices

Prices are indicated in euros, all taxes included (VAT not applicable, art. 293B of the French CGI).
Shipping costs are added to the product price and specified when ordering.

The indicated price does not include shipping costs – these are calculated with the order confirmation.

Shipping fees are the responsibility of the customer unless otherwise stated.

4 – Orders

Any order placed on the website constitutes acceptance of these GTCS.
The sale is concluded only after full payment of the order.
The buyer is responsible for the accuracy of the information provided (address, contact details). In case of an error in the recipient’s information, Clay Claws Ceramics cannot be held liable for failure to deliver. In case of loss of the piece due to an error made by the buyer, no refund will be made.

5 – Payment

Payment is made online via Stripe, a secure payment solution. Stripe, solution sécurisée de paiement.
The amount invoiced to the customer is the one indicated in the order confirmation sent by Clay Claws Ceramics. The order will only be validated after effective receipt of payment.

6 – Shipping

Products are shipped within 7 business days (except for custom-made orders).
Delivery is carried out by La Poste (Colissimo or equivalent), currently only within France.
Delivery times are provided for information purposes only and cannot justify an order cancellation.

In case of the customer’s absence at the time of delivery, the carrier will leave a delivery notice allowing the customer to collect the order from the nearest Post Office within 15 days.

The buyer must check the condition of the package upon receipt and report any anomaly to the carrier. Clay Claws Ceramics cannot be held liable for loss or damage caused by the carrier.

A confirmation email with a tracking number will be sent at the time of shipment.

Clay Claws Ceramics cannot be held liable for lost parcels.

7 – Right of Withdrawal

In accordance with the law, the customer has a period of 14 days from receipt of the order to exercise their right of withdrawal and return, at their expense, the unwanted pieces.

Return conditions:

  • The pieces must be returned in their original condition and packaging, with the invoice.
  • Damaged, incomplete or deteriorated pieces will not be refunded or exchanged.
  • The customer is responsible for the return (insurance and tracking recommended). In case of loss or damage during return shipping, no refund will be made.

If the customer wishes to exchange for another piece, they must place a new order.

8 – Custom Orders

Requests for personalized creations may be sent by email to clayclawsceramics@gmail.com.
Clay Claws Ceramics reserves the right to accept or refuse the order depending on its feasibility.
A deposit may be required before production begins.

9 – Warranty and Compliance

In case of a defective or non-conforming product, the buyer must notify the issue within 48 hours of receipt by sending an email to clayclawsceramics@gmail.com, with photos attached.
Depending on the situation, the buyer may obtain:

  • an exchange (subject to availability) for an identical or equivalent piece. Return shipping costs are borne by the customer, while Clay Claws Ceramics covers the delivery of the replacement product.
  • or a refund, within a maximum of 30 days after receipt of the returned product.

The email must include:

  • Customer’s contact information
  • Product references
  • Order number
  • Reason for complaint, with photos attached

10 – Liability

Clay Claws Ceramics cannot be held liable for direct or indirect damages resulting from misuse of its pieces.

11 – Personal Data

Personal data collected (name, address, email, phone number) are used solely for order management and are never shared with third parties.
In accordance with GDPR, the customer has the right to access, modify, and delete their data by writing to: clayclawsceramics@gmail.com clayclawsceramics@gmail.com.

12 – Governing Law

These GTCS are governed by French law. Any dispute falls under the exclusive jurisdiction of French courts.

Clay Claws Ceramics reserves the right to modify these GTCS at any time.